Dispatch & Schedule Coordinator | $50,000–$60,000 yearly Pay | Full-Time | Retail, Call Centers, Hospitality, Office Admin, Financial Services, Scheduling or Coordinating Experience Welcome

Position Overview

The Scheduling Operations Manager is responsible for overseeing daily scheduling, workforce coordination, and operational flow to ensure efficiency, profitability, and exceptional service delivery.

This role requires a strong leader who is patient, solutions-oriented, and able to dig into the details when plans shift. The ideal candidate thrives in a fast-paced environment, handles change with confidence, and leads the team through challenges with clarity and composure.

You will be the operational quarterback — ensuring the right people are in the right place at the right time, while maintaining high performance standards and strong team morale.

Compensation & Benefits

🔹$$50,000–$60,000 yearly

🔹Performance bonuses

🔹Health, dental, and vision insurance

🔹401(k)

🔹Paid time off and holidays

🔹Growth opportunities within a supportive team

Key Responsibilities

Scheduling & Operations

🔹Oversee daily and weekly scheduling of field teams

🔹Optimize routes and job assignments for efficiency and profitability

🔹Manage last-minute changes, call-offs, and emergency adjustments

🔹Ensure labor hours align with job budgets and company targets

🔹Monitor job completion times and performance metrics

🔹Coordinate with sales, office staff, and field leaders

🔹Maintain accurate scheduling data in company software systems

🔹Identify workflow gaps and implement process improvements

Problem Solving & Adaptability

🔹Quickly assess scheduling conflicts and implement effective solutions

🔹Conduct root-cause analysis when issues arise

🔹Remain calm under pressure during high-volume periods

🔹Pivot strategies when client needs or staffing levels change

🔹Maintain operational stability during growth or transition

🔹Dig into details to uncover inefficiencies and improve systems

Leadership & Team Management

🔹Lead with patience, professionalism, and accountability

🔹Set clear expectations for team performance and schedule adherence

🔹Coach team members on time management and efficiency

🔹Address performance concerns with clarity and fairness

🔹Support cross-department collaboration

🔹Build trust and strong working relationships across teams

🔹Maintain high standards while fostering a positive work culture

Required Skills & Qualifications

🔹3+ years in scheduling, operations management, or workforce coordination

🔹Strong problem-solving and critical thinking abilities

🔹Exceptional organizational and time management skills

🔹Ability to make confident decisions in dynamic situations

🔹Strong communication skills (written and verbal)

🔹High attention to detail

🔹Proficiency with scheduling and CRM software systems

🔹Ability to analyze data and manage KPIs

🔹Natural leadership presence

Personal Attributes

🔹Patient and level-headed under pressure

🔹Solutions-oriented mindset

🔹Highly dependable and accountable

🔹Adaptable and agile when plans shift

🔹Strong work ethic

🔹Emotionally intelligent

🔹Positive and team-focused

What Success Looks Like in This Role

🔹Smooth daily operations with minimal scheduling conflicts

🔹Labor efficiency within company targets

🔹High team morale and low confusion

🔹Proactive communication between departments

🔹Quick resolution of unexpected challenges

🔹Continuous improvement of scheduling systems

Why Join Us?

🔹Leadership-level opportunity with room for growth

🔹Impactful role in a growing company

🔹Supportive and team-focused culture

🔹Competitive compensation

🔹Opportunity to shape operational systems and strategy